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FAQ

Using The Website

Is it free to use the website?


Yes! Using the website to find local businesses and organizations is completely free.

How do I search for a local service?


Using the ‘St Helena business directory’ to find businesses and other organizations is straightforward. There are two main options to help you search:
1. Using the Search bar, simply type in your Search term at the top of the website. The name of the company including its location or, choose a category and click the search button. For example type ‘Hotel’ where its states in the box “I’m looking for” and then type ‘Jamestown’ in the location box. By clicking on search the directory will return relevant results in a list. You can then choose to view the listings by clicking on the name of the business or their logo image or, click to “Continue Reading”.
2. You can simply select the category that best suit your needs from the main navigation bar above the search map. This will produce a list of businesses that specialise in that particular area.

How do I contact a business in the directory?


You can contact any of the businesses completely free of charge, by using their contact details such as their address or phone numbers, or send them a message using the email form at the bottom of each listing. Please note that some listings do not have this option.

For Businesses – Getting Listed

Do you offer free listings?


Yes! Our free listings allow you to add your company name and address only. Free listings appear below ‘Premium’, featured and basic listings do not appear in as many search results.

What is the criteria for being listed?


To be accepted for a listing in the directory we have the following requirements:

  • Be a local business or organization. Check the homepage category list to see if your firm fits into one of these. If it doesn’t, send us an email and ask us to create your category.
  • Be based on St Helena or the target area we cover or have an area based office address. You may need to clarify the area with us.
  • All contact information must be in the target area only including address and telephone details.
  • Ideally have a working website. (but not essential, we can also offer website design and hosting) We check to ensure website details including contact information match the entry listing.

We reserve the right to reject or remove listings.

What is a Basic Listing?


A Basic Listing allows you to add a business description, logo/image, interactive location map and email contact form to your listing.

Listing Types

What is a Premium Listing?


A ‘Premium Listing’ is similar to a ‘Featured Listing’ but the main business image will also be displayed on the home page ‘Premium advert rotator with a clickable link to your listing. The ‘Premium Listings’ always show up first on category searches and are rotated in the Premium areas.

Listing Types

Can I upgrade my listing after it has been activated?


Yes, after your listing has gone live you can login at any time to amend or upgrade your listing. Initial submissions are vetted and verified before going live.

Why has my listing been rejected?


We check every listing to ensure it meets the requirements of the directory including the correct category/practice area selection.
Sometimes, entries may be rejected because one or more pieces of information are missing or incorrect. Every entry requires website details to be provided. We check to ensure the website is working and that contact details match those on the entry listing. All entries must be based in the specified area and have a specified area address and contact details.
Often, when a listing is rejected, the user can correct the information in order for us to accept and activate the listing. We reserve the right to place entries in appropriate categories/practice areas, correct spelling mistakes, links and other information on listings.
If your listing has been rejected, please contact us with the details so that we can help resolve the issue with you.

Contact Us

How do we add our company social media accounts?


Featured and Premium listings are able to add social media accounts. You are given the option of adding your firm’s social media accounts during the listing submission. However, you can always add these details at any time after your listing is active by logging in and editing your listing.
The listing submission form will ask for the full social media website address of your company profile (not your personal profile).
For example:

  • • Facebook Page – https://www.facebook.com/The-St-Helena-Business-Directory-1024620170904198/
  • • Twitter – https://twitter.com/Sthelenabiz
  • • Google+ – https://plus.google.com/108709034416941377233/about

Can I add multiple office listings?


Yes, but each listing must be added separately with a new registration and user. However, you cannot add multiple listings for the same office address. Each listing must have different address and email details.

I cannot find a suitable category for my listing. Can you add one for me?


We try and cover every possible category. However, if you cannot find a suitable category, please contact us with your request.

Contact Us

For Businesses – Payment & Renewal of Listings

How can I pay for my listing?

All businesses can list for free – This means that there is no charge for a free listing. Please visit our listing types to understand types of listings we offer.

For all Basic, Featured, and Premium listings we accept payments directly to the ‘Bank of St Helena’ for those businesses that cannot pay online.

Local Payments.

We recommend that you create/register your account and submit your free business listing.
On completion of that process we recommend that you use the contact us link to request our bank details to upgrade your listing to a basic, featured or premium listing.
Please note: we don’t publish ‘Bank of St Helena’ details on our website.

On completion of the proof of payment for your listing we will automatically upgrade your listing and send you details on how to add the additional required content to make your listing stand out
This in return will promote your local business and will bring you more clients.

In most cases we can also allow listings to be submitted on a trust relationship.
We can authorise a listing to appear and accept payment within seven days directly to our bank account at the ‘Bank of St Helena’.

We operate a strict policy. If you fail to make a payment then your listing will automatically be disabled from the listing page and category until payment is made and confirm.

Online Payments.

We accept online payment via PayPal. However, you DO NOT NEED A PAYPAL ACCOUNT to make a payment via PayPal. PayPal will accept your credit or debit card payment and is very secure. When you are transferred to the PayPal website, you are given the option of either logging into your PayPal account OR you can pay by Credit/Debit card without a PayPal account. Having a PayPal account to pay via PayPal is optional, although it is our preferred payment option as it provides instant payment together with a highly secure transaction process.

How do I renew my listing?


All businesses will be sent a reminder of the renewal, so there is no need to worry we will contact you.

Do you hold any of my bank/card details on file?


No! we do not collect, or will ask for or keep a record of your card or banking details. All payment(s) and other form of transactions are carried out by the individual using bankcards either online or via the PayPal website.

Other Information

Do you have other advertising opportunities?


Yes, in addition to our normal directory listing service options, we also have site wide banner advertising. Your firm can have a banner advert on the homepage and/or anywhere in the site. Clicking a banner advert, will take the visitor directly to your listing or your own website or a page of your choice. We have multiple banner size and positioning options.

Contact Us